/* /crm-atendimento — composição própria. Conceito: um único fio de conversa que atravessa o contrato.
   Ritmo: hero com o fio da conversa cruzando o contrato → formulário virando registro (demonstração) → ficha do lead
   → pipeline por etapas (explorável) → Inbox (escuro, explorável) + CRM × Inbox lado a lado → mesma empresa em dois contextos (explorável)
   → passagem em raias comercial → operação (demonstração) → propostas → frase decodificada → Kyra no comercial (escuro, demonstração) → fechamento.
   Estados ocultos de motion só existem com .is-armed (aplicado pelo JS); sem JS ou com reduced motion, tudo aparece no estado final. */

/* ---------- Utilitários ---------- */
.crm-head{display:grid;grid-template-columns:minmax(0,1.1fr) minmax(0,.9fr);gap:28px clamp(40px,6vw,96px);align-items:end;margin-bottom:var(--space-head)}
.crm-head .eyebrow{display:block}
.crm-head-copy{display:flex;flex-direction:column;gap:14px;align-items:flex-start}
.crm-head-copy .body + .body{margin-top:0}
.crm-head-copy .link{margin-top:10px}
.crm-note{margin-top:16px;font-family:var(--f-ui);font-size:12px;color:var(--ink-2)}
.dark .crm-note{color:var(--paper-2)}
.crm-ui-foot{padding:11px 18px;border-top:1px solid var(--line);font-size:11.5px;color:var(--ink-2)}
.crm-bar{display:flex;align-items:center;justify-content:space-between;gap:16px;min-height:34px;margin-bottom:20px}
.crm-av{display:grid;place-items:center;width:32px;height:32px;border-radius:50%;background:var(--paper);color:var(--ink);font-family:var(--f-ui);font-size:12px;font-weight:600;flex:none}
.crm-av-l{width:48px;height:48px;font-size:15px;background:var(--blue-wash);color:var(--blue-text)}
@media (max-width:900px){.crm-head{grid-template-columns:minmax(0,1fr);align-items:start}}

/* ---------- Hero ---------- */
.crm-hero{padding-block:clamp(40px,5vw,88px) var(--space-section)}
.crm-hero-top{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(0,.85fr);gap:32px clamp(40px,6vw,96px);align-items:start}
.crm-hero-copy{padding-top:44px}
.crm-hero-title .eyebrow{display:block;margin-bottom:24px}
.crm-h1{font-size:clamp(2.3rem,1.1rem + 3.2vw,4.3rem);line-height:1.04}
.crm-hero-copy{display:flex;flex-direction:column;gap:20px;align-items:flex-start}
.crm-hero-trio{display:flex;flex-direction:column;gap:2px;color:var(--ink);letter-spacing:-.005em}
.crm-hero-trio span:last-child{color:var(--ink-2)}
@media (max-width:980px){.crm-hero-top{grid-template-columns:minmax(0,1fr);align-items:start}.crm-hero-copy{padding-top:0}}

/* O fio da conversa */
.crm-thread{position:relative;display:grid;grid-template-columns:minmax(0,1fr) 120px minmax(0,1fr);margin-top:clamp(56px,6vw,96px)}
.crm-thread::before{content:"";position:absolute;left:0;right:0;top:calc(var(--rail) * 1px);border-top:1px solid var(--line-2)}
.crm-thread{--rail:55}
.crm-side{display:flex;flex-direction:column}
.crm-side .crm-msgs{flex:1}
.crm-side-k{display:flex;flex-direction:column;gap:2px;height:40px;margin-bottom:36px}
.crm-side-k span{font-size:var(--fs-label);letter-spacing:.09em;text-transform:uppercase;color:var(--ink-2);font-weight:500}
.crm-side-k b{font-weight:500;font-size:.95rem;letter-spacing:-.01em}
.crm-side-b .crm-side-k{text-align:left}
.crm-msgs{list-style:none;margin:0;padding:0;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}
.crm-m{position:relative;display:flex;flex-direction:column;gap:8px;padding:14px 14px 12px;border-radius:14px 14px 14px 4px;background:var(--white);box-shadow:0 0 0 1px var(--line);font-family:var(--f-ui);font-size:13px;line-height:1.45;transition:opacity .6s var(--ease),transform .6s var(--ease)}
.crm-m::before{content:"";position:absolute;left:14px;top:-25px;width:9px;height:9px;border-radius:50%;background:var(--paper);box-shadow:0 0 0 1.5px var(--ink-3)}
.crm-m.out{background:var(--ink);color:var(--paper);box-shadow:none;border-radius:14px 14px 4px 14px}
.crm-m-meta{font-size:11px;color:var(--ink-2)}
.crm-m.out .crm-m-meta,.crm-m.out .crm-m-who{color:var(--paper-2)}
.crm-m-t{flex:1}
.crm-m-who{font-size:11.5px;color:var(--ink-2)}
.crm-sign{position:relative;display:flex;flex-direction:column;align-items:center}
.crm-sign::before{content:"";position:absolute;top:0;bottom:0;left:50%;border-left:1px dashed var(--line-2)}
.crm-sign-dot{position:relative;margin-top:48px;width:15px;height:15px;border-radius:50%;background:var(--blue);box-shadow:0 0 0 5px var(--paper)}
.crm-sign-t{position:relative;margin-top:14px;padding:4px 8px;background:var(--paper);font-family:var(--f-ui);font-size:11.5px;font-weight:500;color:var(--blue-text);white-space:nowrap}
.is-armed .crm-m{opacity:0;transform:translateY(10px)}
.is-armed .crm-sign-dot,.is-armed .crm-sign-t{opacity:0;transition:opacity .5s var(--ease)}
.crm-thread .in,.crm-sign.in .crm-sign-dot,.crm-sign.in .crm-sign-t{opacity:1;transform:none}
@media (max-width:1180px){
  .crm-msgs{grid-template-columns:minmax(0,1fr)}
  .crm-thread::before{display:none}
  .crm-m::before{display:none}
  .crm-side-k{margin-bottom:16px}
  .crm-sign-dot{margin-top:12px}
}
@media (max-width:760px){
  .crm-thread{grid-template-columns:minmax(0,1fr)}
  .crm-sign{flex-direction:row;justify-content:center;gap:12px;height:72px;align-items:center}
  .crm-sign::before{top:50%;bottom:auto;left:0;right:0;border-left:0;border-top:1px dashed var(--line-2)}
  .crm-sign-dot{margin:0}
  .crm-sign-t{margin:0}
  .crm-side-k{height:auto}
  .crm-msgs{gap:10px}
  .crm-m.out{margin-left:12%}
  .crm-m:not(.out){margin-right:12%}
}

/* ---------- Lead entrando ---------- */
.crm-in-grid{display:grid;grid-template-columns:minmax(0,.8fr) 64px minmax(0,1.2fr);align-items:center}
.crm-form{border-radius:var(--r-ui);background:var(--paper);padding:22px;display:flex;flex-direction:column;gap:16px;transition:opacity .6s var(--ease),transform .6s var(--ease)}
.crm-form-k{font-size:var(--fs-label);letter-spacing:.09em;text-transform:uppercase;color:var(--ink-2);font-weight:500}
.crm-form-f{margin:0;display:flex;flex-direction:column;gap:10px;font-family:var(--f-ui)}
.crm-form-f div{display:flex;flex-direction:column;gap:4px}
.crm-form-f dt{font-size:11.5px;color:var(--ink-2)}
.crm-form-f dd{margin:0;background:var(--white);border-radius:10px;padding:10px 12px;font-size:13px;box-shadow:0 0 0 1px var(--line)}
.crm-form-sent{display:flex;align-items:center;gap:8px;font-family:var(--f-ui);font-size:12px;color:var(--ink-2)}
.crm-in-arrow{display:grid;place-items:center;color:var(--blue)}
.crm-in-arrow svg{width:20px;height:20px}
.crm-slots{list-style:none;margin:0;padding:0}
.crm-slots li{display:grid;grid-template-columns:28px 150px minmax(0,1fr);gap:14px;align-items:center;min-height:52px;padding:10px 18px;border-bottom:1px solid var(--line);transition:background .5s}
.crm-slots li:last-child{border-bottom:0}
.crm-slot-n{font-size:11px;color:var(--ink-3);font-variant-numeric:tabular-nums}
.crm-slot-k{font-size:12.5px;color:var(--ink-2)}
.crm-slot-v{font-weight:500;transition:opacity .5s var(--ease),transform .5s var(--ease)}
.is-armed .crm-slot-v{opacity:0;transform:translateX(-6px)}
.is-armed .crm-form{opacity:0;transform:translateY(8px)}
.crm-in .in{opacity:1;transform:none}
.crm-slots li.now{background:var(--blue-wash)}
.crm-slots li.now .crm-slot-n{color:var(--blue-text)}
@media (max-width:900px){
  .crm-in-grid{grid-template-columns:minmax(0,1fr)}
  .crm-in-arrow{height:48px}
  .crm-in-arrow svg{transform:rotate(90deg)}
}
@media (max-width:560px){
  .crm-slots li{grid-template-columns:24px minmax(0,1fr);grid-template-areas:"n k" "n v";gap:2px 10px;padding:10px 14px}
  .crm-slot-n{grid-area:n;align-self:start;padding-top:2px}
  .crm-slot-k{grid-area:k}
  .crm-slot-v{grid-area:v}
}

/* ---------- Lead 360 · ficha ---------- */
.crm-dossier{overflow:hidden}
.crm-dos-head{display:flex;align-items:center;gap:14px;flex-wrap:wrap;padding:20px 24px;border-bottom:1px solid var(--line)}
.crm-dos-id{display:flex;flex-direction:column;min-width:0}
.crm-dos-id b{font-size:16px;font-weight:600}
.crm-dos-id span{color:var(--ink-2)}
.crm-dos-tags{display:flex;gap:6px;margin-left:auto}
.crm-dos-body{display:grid;grid-template-columns:repeat(3,minmax(0,1fr))}
.crm-dos-col{padding:20px 24px 24px;display:flex;flex-direction:column;gap:12px}
.crm-dos-col + .crm-dos-col{border-left:1px solid var(--line)}
.crm-dos-k{font-family:var(--f-ui);font-size:11px;letter-spacing:.06em;text-transform:uppercase;color:var(--ink-2);font-weight:500}
.crm-dos-k:not(:first-child){margin-top:10px}
.crm-kv{margin:0;display:flex;flex-direction:column}
.crm-kv div{display:grid;grid-template-columns:96px minmax(0,1fr);gap:12px;padding:7px 0;border-bottom:1px solid var(--line)}
.crm-kv div:last-child{border-bottom:0}
.crm-kv dt{color:var(--ink-2)}
.crm-kv dd{margin:0;font-weight:500}
.crm-hist{list-style:none;margin:0;padding:0;position:relative}
.crm-hist::before{content:"";position:absolute;left:4px;top:8px;bottom:8px;border-left:1px solid var(--line-2)}
.crm-hist li{position:relative;display:flex;flex-direction:column;padding:0 0 14px 22px}
.crm-hist li::before{content:"";position:absolute;left:0;top:5px;width:9px;height:9px;border-radius:50%;background:var(--white);box-shadow:0 0 0 1.5px var(--neutral)}
.crm-hist li:last-child{padding-bottom:0}
.crm-hist li:last-child::before{background:var(--blue);box-shadow:0 0 0 1.5px var(--blue)}
.crm-hist time{font-size:11.5px;color:var(--ink-2)}
.crm-next{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:10px}
.crm-next li{display:flex;gap:12px;align-items:flex-start;padding:12px;border-radius:12px;background:var(--paper)}
.crm-next li > span:last-child{display:flex;flex-direction:column;font-weight:500}
.crm-next small{font-weight:400;color:var(--ink-2);font-size:12px}
.crm-box{width:16px;height:16px;border-radius:5px;box-shadow:inset 0 0 0 1.5px var(--ink-3);flex:none;margin-top:2px}
.crm-owner{display:flex;align-items:center;gap:10px;margin-top:auto;padding-top:14px;border-top:1px solid var(--line)}
.crm-owner > span:last-child{display:flex;flex-direction:column}
.crm-owner small{color:var(--ink-2);font-size:12px}
@media (max-width:980px){
  .crm-dos-body{grid-template-columns:minmax(0,1fr) minmax(0,1fr)}
  .crm-dos-next{grid-column:1 / -1;border-left:0!important;border-top:1px solid var(--line)}
}
@media (max-width:620px){
  .crm-dos-body{grid-template-columns:minmax(0,1fr)}
  .crm-dos-col + .crm-dos-col{border-left:0;border-top:1px solid var(--line)}
  .crm-dos-head,.crm-dos-col{padding-inline:16px}
  .crm-dos-tags{margin-left:0;width:100%}
}

/* ---------- Pipeline ---------- */
.crm-stages{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:6px;margin-bottom:20px}
.crm-stage{position:relative;appearance:none;border:0;cursor:pointer;display:flex;align-items:center;justify-content:space-between;gap:10px;min-height:56px;padding:0 18px;border-radius:12px;background:var(--paper);font-family:var(--f-brand);font-size:.98rem;color:var(--ink-2);text-align:left;transition:background .2s,color .2s,box-shadow .2s}
.crm-stage:hover{color:var(--ink);background:rgba(29,29,31,.07)}
.crm-stage[aria-selected="true"]{background:var(--ink);color:var(--paper);cursor:default}
.crm-stage-c{display:grid;place-items:center;min-width:26px;height:26px;padding:0 8px;border-radius:999px;background:var(--white);color:var(--ink);font-family:var(--f-ui);font-size:12px;font-weight:600}
.crm-stage[aria-selected="true"] .crm-stage-c{background:var(--blue);color:#fff}
.crm-stage:not(:last-child)::after{content:"";position:absolute;right:-5px;top:50%;width:4px;height:1px;background:var(--line-2)}
.crm-pipe-panel{display:grid;grid-template-columns:minmax(0,1.3fr) minmax(0,.7fr);gap:clamp(24px,3vw,48px);align-items:start;padding:clamp(20px,2.4vw,32px);border-radius:20px;background:var(--paper)}
.crm-opps{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:10px}
.crm-opp{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:4px 16px;align-items:center;padding:14px 16px;border-radius:14px;background:var(--white);box-shadow:0 0 0 1px var(--line);font-family:var(--f-ui);font-size:13px}
.crm-opp b{font-weight:600}
.crm-opp .what{color:var(--ink-2);font-size:12.5px}
.crm-opp-r{display:flex;align-items:center;gap:8px;font-size:12px;color:var(--ink-2)}
.crm-opp-r .crm-av{width:26px;height:26px;font-size:11px;background:var(--paper)}
.crm-stage-info{display:flex;flex-direction:column;gap:14px}
.crm-stage-info h3{font-size:var(--fs-h3);letter-spacing:-.018em;line-height:1.2}
.crm-stage-info p{color:var(--ink-2)}
.crm-acts-k{font-family:var(--f-ui);font-size:11px;letter-spacing:.06em;text-transform:uppercase;color:var(--ink-2);font-weight:500;margin-top:6px}
.crm-acts{display:flex;flex-wrap:wrap;gap:8px}
.crm-acts .ui-btn{background:var(--white);box-shadow:0 0 0 1px var(--line);height:34px}
@media (max-width:900px){
  .crm-pipe-panel{grid-template-columns:minmax(0,1fr)}
  .crm-stage{padding:0 12px;font-size:.92rem}
}
@media (max-width:680px){
  .crm-stages{grid-template-columns:minmax(0,1fr);gap:4px}
  .crm-stage{min-height:46px}
  .crm-stage::after{display:none}
}
@media (max-width:430px){.crm-opp{grid-template-columns:minmax(0,1fr)}.crm-pipe-panel{padding:16px}}

/* ---------- Inbox ---------- */
.crm-ibx{display:grid;grid-template-columns:minmax(260px,.8fr) minmax(0,1.4fr);overflow:hidden;min-height:480px}
.crm-ibx-list{border-right:1px solid var(--line-d);display:flex;flex-direction:column}
.crm-ibx-tabs{display:flex;flex-direction:column;padding:8px}
.crm-cv{appearance:none;border:0;background:none;text-align:left;cursor:pointer;display:flex;flex-direction:column;gap:4px;padding:12px;border-radius:12px;color:var(--paper);font-family:var(--f-ui);font-size:13px;transition:background .2s}
.crm-cv:hover{background:rgba(245,245,247,.06)}
.crm-cv[aria-selected="true"]{background:var(--surface-d2);box-shadow:inset 3px 0 0 var(--blue);cursor:default}
.crm-cv-top{display:flex;justify-content:space-between;gap:10px;align-items:baseline}
.crm-cv-top b{font-weight:600;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.crm-cv-ch{flex:none;font-size:11px;color:var(--paper-2);padding:2px 8px;border-radius:999px;background:rgba(245,245,247,.08)}
.crm-cv-msg{color:var(--paper-2)}
.crm-cv-meta{font-size:11.5px;color:var(--paper-3)}
.crm-ibx-open{display:flex;flex-direction:column;min-width:0}
.crm-op-head{display:flex;flex-wrap:wrap;align-items:center;gap:8px 16px;padding:14px 20px;border-bottom:1px solid var(--line-d)}
.crm-op-head b{font-weight:600;font-size:13.5px;margin-right:auto}
.crm-op-facts{display:flex;flex-wrap:wrap;gap:6px}
.crm-op-facts span{font-size:11.5px;color:var(--paper-2);padding:3px 9px;border-radius:999px;background:rgba(245,245,247,.07)}
.crm-op-body{flex:1;display:flex;flex-direction:column;gap:10px;padding:18px 20px}
.crm-op-hist{align-self:center;font-size:11.5px;color:var(--paper-3)}
.crm-b{max-width:78%;padding:10px 13px;border-radius:14px 14px 14px 4px;background:var(--surface-d2);font-size:13px;line-height:1.45}
.crm-b small{display:block;margin-top:4px;font-size:11px;color:var(--paper-3)}
.crm-b.out{align-self:flex-end;border-radius:14px 14px 4px 14px;background:rgba(245,245,247,.9);color:var(--ink)}
.crm-b.out small{color:var(--ink-2)}
.crm-nt{align-self:stretch;padding:10px 13px;border-radius:12px;border:1px dashed rgba(245,245,247,.28);font-size:12.5px;color:var(--paper-2)}
.crm-nt b{display:block;font-size:11px;letter-spacing:.04em;text-transform:uppercase;color:var(--paper);font-weight:600;margin-bottom:2px}
.crm-op-foot{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:8px 16px;padding:12px 20px;border-top:1px solid var(--line-d);font-size:12px;color:var(--paper-2)}
.crm-op-foot b{color:var(--paper);font-weight:600}
.crm-op-link{display:inline-flex;align-items:center;gap:8px}
.crm-op-link .chip{pointer-events:none}
.crm-op-link .chip.blue{background:rgba(0,122,255,.24);color:#8EC2FF}
.crm-op-link .chip.ok{background:rgba(52,199,89,.18);color:#7EE29A}
.crm-op-link .chip:not(.blue):not(.ok){background:rgba(245,245,247,.1);color:var(--paper-2)}
@media (max-width:860px){
  .crm-ibx{grid-template-columns:minmax(0,1fr);min-height:0}
  .crm-ibx-list{border-right:0;border-bottom:1px solid var(--line-d)}
  .crm-ibx-tabs{flex-direction:row;overflow-x:auto;gap:6px}
  .crm-cv{flex:none;width:228px}
  .crm-cv-top{flex-direction:column;align-items:flex-start;gap:4px}
  .crm-cv-top b{max-width:100%}
  .crm-b{max-width:90%}
}
@media (max-width:430px){.crm-op-head,.crm-op-body,.crm-op-foot{padding-inline:14px}.crm-cv{width:200px}}

/* CRM × Inbox */
.crm-pair{display:grid;grid-template-columns:minmax(0,1fr) 180px minmax(0,1fr);align-items:stretch;margin-top:clamp(56px,6vw,88px)}
.crm-pair-b{display:flex;flex-direction:column;gap:8px;padding:24px;border-radius:var(--r-ui);box-shadow:inset 0 0 0 1px var(--line-d)}
.crm-pair-k{font-size:var(--fs-label);letter-spacing:.09em;text-transform:uppercase;color:var(--paper-2);font-weight:500}
.crm-pair-t{font-size:var(--fs-h3);letter-spacing:-.018em;line-height:1.2}
.crm-pair-b ul{list-style:none;margin:8px 0 0;padding:0;display:flex;flex-direction:column}
.crm-pair-b li{padding:9px 0;border-top:1px solid var(--line-d);color:var(--paper-2);font-size:var(--fs-small)}
.crm-pair-link{position:relative;display:grid;place-items:center}
.crm-pair-link::before{content:"";position:absolute;left:0;right:0;top:50%;border-top:1px dashed rgba(245,245,247,.3)}
.crm-pair-link span{position:relative;padding:6px 10px;background:var(--ink);font-family:var(--f-ui);font-size:11.5px;color:var(--paper-2);text-align:center;max-width:150px}
@media (max-width:760px){
  .crm-pair{grid-template-columns:minmax(0,1fr)}
  .crm-pair-link{height:64px}
  .crm-pair-link::before{left:50%;right:auto;top:0;bottom:0;border-top:0;border-left:1px dashed rgba(245,245,247,.3)}
  .crm-pair-link span{max-width:none}
}

/* ---------- Lead × cliente ---------- */
.crm-lc-bar{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:10px 24px;margin-bottom:18px}
.crm-lc-bar .explore{margin:0}
.crm-lc-card{display:grid;grid-template-columns:minmax(0,.8fr) minmax(0,1.2fr);border-radius:22px;overflow:hidden;background:var(--white);box-shadow:var(--shadow-ui),0 0 0 1px var(--line)}
.crm-lc-keep{padding:clamp(22px,3vw,40px);background:var(--paper);border-right:1px solid var(--line);display:flex;flex-direction:column;gap:14px}
.crm-lc-k{font-size:var(--fs-label);letter-spacing:.09em;text-transform:uppercase;color:var(--ink-2);font-weight:500}
.crm-lc-name{font-size:var(--fs-h3);letter-spacing:-.02em;line-height:1.2}
.crm-lc-keep ul{list-style:none;margin:6px 0 0;padding:0}
.crm-lc-keep li{display:flex;flex-direction:column;padding:12px 0;border-top:1px solid var(--line-2);font-size:.95rem}
.crm-lc-keep li span{font-size:12px;color:var(--ink-2)}
.crm-lc-var{padding:clamp(22px,3vw,40px);display:flex;flex-direction:column;gap:14px}
.crm-lc-card[data-mode="cliente"] .crm-lc-var > .crm-lc-k{color:var(--blue-text)}
.crm-lc-fields{margin:0;display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:0 28px}
.crm-lc-fields > div{display:flex;flex-direction:column;gap:3px;padding:14px 0;border-top:1px solid var(--line)}
.crm-lc-fields dt{font-size:12px;color:var(--ink-2)}
.crm-lc-fields dd{margin:0;font-weight:500;letter-spacing:-.005em}
.crm-lc-fields dd small{display:block;font-weight:400;color:var(--ink-2);font-size:12.5px}
@media (max-width:860px){.crm-lc-card{grid-template-columns:minmax(0,1fr)}.crm-lc-keep{border-right:0;border-bottom:1px solid var(--line)}}
@media (max-width:520px){.crm-lc-fields{grid-template-columns:minmax(0,1fr)}.crm-lc-seg{width:100%}.crm-lc-seg button{flex:1 1 auto;padding:0 10px}}

/* ---------- Handoff · raias ---------- */
.crm-lanes{position:relative;display:grid;grid-template-columns:120px repeat(4,minmax(0,1fr));grid-template-rows:auto auto;column-gap:28px}
.crm-lane-k{grid-column:1 / -1;display:flex;align-items:flex-start;padding:22px 0 0 18px;border-radius:16px;font-size:var(--fs-label);letter-spacing:.09em;text-transform:uppercase;color:var(--ink-2);font-weight:500}
.crm-lane-a{grid-row:1;background:var(--paper)}
.crm-lane-b{grid-row:2;margin-top:12px;background:var(--blue-wash);color:var(--blue-text)}
.crm-hsteps{display:contents;list-style:none}
.crm-hs{position:relative;z-index:1;align-self:stretch;margin-block:52px 18px;display:flex;flex-direction:column;gap:6px;padding:18px;border-radius:14px;background:var(--white);box-shadow:var(--shadow-ui),0 0 0 1px var(--line);font-size:var(--fs-small);line-height:1.45;transition:opacity .6s var(--ease),transform .6s var(--ease),box-shadow .4s}
.crm-hs[data-hs="0"]{grid-column:2;grid-row:1}
.crm-hs[data-hs="1"]{grid-column:3;grid-row:1}
.crm-hs[data-hs="2"]{grid-column:4;grid-row:2}
.crm-hs[data-hs="3"]{grid-column:5;grid-row:2}
.crm-hs b{font-weight:500;font-size:1rem;letter-spacing:-.01em}
.crm-hs > span:not([class]){color:var(--ink-2)}
.crm-hs small{margin-top:auto;padding-top:8px;font-family:var(--f-ui);font-size:12px;color:var(--ink);font-weight:500}
.crm-hs-n{display:grid;place-items:center;width:24px;height:24px;border-radius:50%;background:var(--paper);font-family:var(--f-ui);font-size:11px;font-weight:600}
.crm-hs.now{box-shadow:var(--shadow-ui),0 0 0 1.5px var(--blue)}
.crm-hs-lane{display:none}
.crm-wires{position:absolute;inset:0;width:100%;height:100%;pointer-events:none;overflow:visible;z-index:0}
.crm-wires path{fill:none;stroke:var(--blue);stroke-width:1.5;transition:stroke-dashoffset .9s var(--ease)}
.is-armed .crm-hs{opacity:0;transform:translateY(10px)}
.crm-hand .crm-hs.in{opacity:1;transform:none}
@media (max-width:1100px){
  .crm-lanes{display:block}
  .crm-lane-k,.crm-wires{display:none}
  .crm-hsteps{display:flex;flex-direction:column;gap:14px;margin:0;padding:0 0 0 28px;position:relative}
  .crm-hsteps::before{content:"";position:absolute;left:8px;top:24px;bottom:24px;border-left:1.5px solid var(--blue);opacity:.5}
  .crm-hs,.crm-hs[data-hs]{margin:0}
  .crm-hs::before{content:"";position:absolute;left:-25px;top:24px;width:11px;height:11px;border-radius:50%;background:var(--white);box-shadow:0 0 0 1.5px var(--blue)}
  .crm-hs-lane{display:inline-flex;align-self:flex-start;height:22px;align-items:center;padding:0 9px;border-radius:999px;background:var(--paper);font-family:var(--f-ui);font-size:11px;font-weight:500;color:var(--ink-2)}
  .crm-hs[data-hs="2"] .crm-hs-lane,.crm-hs[data-hs="3"] .crm-hs-lane{background:var(--blue-wash);color:var(--blue-text)}
  .crm-hs-n{display:none}
}

/* ---------- Propostas ---------- */
.crm-prop{display:grid;grid-template-columns:minmax(0,.85fr) minmax(0,1.15fr);gap:clamp(40px,6vw,96px);align-items:center}
.crm-prop-row{display:grid;grid-template-columns:minmax(0,1fr) auto 140px;gap:8px 16px;align-items:center;padding:14px 18px;border-bottom:1px solid var(--line)}
.crm-prop-row > div{display:flex;flex-direction:column;min-width:0}
.crm-prop-row b{font-weight:600}
.crm-prop-row > div span{color:var(--ink-2);font-size:12.5px}
.crm-prop-f{font-size:12px;color:var(--ink-2)}
@media (max-width:1100px){.crm-prop{grid-template-columns:minmax(0,1fr)}}
@media (max-width:560px){.crm-prop-row{grid-template-columns:minmax(0,1fr) auto;grid-template-areas:"a b" "c c"}.crm-prop-row > div{grid-area:a}.crm-prop-row .chip{grid-area:b}.crm-prop-f{grid-area:c}}

/* ---------- Frase decodificada ---------- */
.crm-say{padding:clamp(28px,4vw,56px) 0 0;border-top:1px solid var(--line-2)}
.crm-say-meta{font-family:var(--f-ui);font-size:12.5px;color:var(--ink-2)}
.crm-say-q{margin-top:14px;font-size:clamp(2.4rem,1.2rem + 4.4vw,5.6rem);line-height:1.05;letter-spacing:-.045em}
.crm-u{background-image:linear-gradient(var(--blue),var(--blue));background-repeat:no-repeat;background-position:0 92%;background-size:100% 3px;transition:background-size .8s var(--ease)}
.is-armed .crm-u{background-size:0 3px}
.crm-u.in{background-size:100% 3px}
.crm-say-res{list-style:none;margin:clamp(36px,4vw,56px) 0 0;padding:0;display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:24px}
.crm-say-res li{display:flex;flex-direction:column;gap:6px;padding-top:16px;border-top:2px solid var(--ink);transition:opacity .6s var(--ease),transform .6s var(--ease)}
.crm-say-res li:nth-child(-n+2){border-top-color:var(--blue)}
.crm-say-k{font-size:var(--fs-label);letter-spacing:.09em;text-transform:uppercase;color:var(--ink-2);font-weight:500}
.crm-say-res b{font-weight:500;font-size:1.05rem;letter-spacing:-.01em;overflow-wrap:anywhere}
.crm-say-res li > span:last-child{font-size:var(--fs-small);color:var(--ink-2)}
.is-armed .crm-say-res li{opacity:0;transform:translateY(10px)}
.crm-say-res li.in{opacity:1;transform:none}
@media (max-width:900px){.crm-say-res{grid-template-columns:repeat(2,minmax(0,1fr));gap:28px 24px}}
@media (max-width:430px){.crm-say-res{grid-template-columns:minmax(0,1fr)}}

/* ---------- Kyra ---------- */
.crm-k-ui{overflow:hidden}
.crm-k-ask{display:flex;align-items:baseline;gap:12px;padding:16px 20px;border-bottom:1px solid var(--line-d);font-size:14px;min-height:56px}
.crm-k-who{flex:none;font-size:11.5px;color:var(--paper-2);padding:2px 9px;border-radius:999px;background:rgba(245,245,247,.08)}
.crm-k-grid{display:grid;grid-template-columns:minmax(200px,.6fr) minmax(0,1.4fr)}
.crm-k-src{padding:18px 20px;border-right:1px solid var(--line-d)}
.crm-k-src ul{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:6px}
.crm-k-src li{padding:8px 10px;border-radius:10px;background:rgba(245,245,247,.06);font-size:12.5px;color:var(--paper-2)}
.crm-k-h{font-size:11px;letter-spacing:.06em;text-transform:uppercase;color:var(--paper-3);font-weight:500;margin-bottom:10px}
.crm-k-main{padding:18px 20px 20px;display:flex;flex-direction:column;gap:18px;min-width:0}
.crm-k-sum ul{margin:0;padding-left:18px;display:flex;flex-direction:column;gap:6px;color:var(--paper)}
.crm-k-prev{padding:16px;border-radius:14px;background:var(--surface-d2)}
.crm-k-draft{font-size:13.5px;line-height:1.55;padding:12px 14px;border-radius:12px;background:rgba(245,245,247,.92);color:var(--ink)}
.crm-k-sched{margin-top:10px;font-size:12px;color:var(--paper-2)}
.crm-k-btns{display:flex;justify-content:flex-end;gap:8px;margin-top:12px}
.crm-k-btns .ui-btn:not(.primary){background:rgba(245,245,247,.1);color:var(--paper)}
.crm-k-wait{display:flex;align-items:center;gap:10px;font-size:12.5px;color:var(--paper-2)}
.crm-k-ui [data-k]{transition:opacity .6s var(--ease),transform .6s var(--ease)}
.is-armed .crm-k-ui [data-k]{opacity:0;transform:translateY(8px)}
.crm-k-ui [data-k].in{opacity:1;transform:none}
@media (max-width:860px){.crm-k-grid{grid-template-columns:minmax(0,1fr)}.crm-k-src{border-right:0;border-bottom:1px solid var(--line-d)}.crm-k-src ul{flex-direction:row;flex-wrap:wrap}}
@media (max-width:430px){.crm-k-ask,.crm-k-src,.crm-k-main{padding-inline:14px}.crm-k-ask{flex-direction:column;gap:8px}.crm-k-btns{flex-wrap:wrap}}

/* ---------- Fechamento ---------- */
.crm-close-grid{display:grid;grid-template-columns:minmax(0,1.2fr) minmax(0,.8fr);gap:32px clamp(40px,6vw,96px);align-items:end}
.crm-close-side{align-items:flex-start}
@media (max-width:900px){.crm-close-grid{grid-template-columns:minmax(0,1fr)}}

/* ===== Acabamento (QA visual) ===== */
/* Os cards ficam dentro das faixas Comercial/Operação, com respiro à direita igual ao da esquerda. */
@media (min-width:1101px){.crm-lanes{grid-template-columns:120px repeat(4,minmax(0,1fr)) 0px}}

/* =====================================================================
   MOBILE (≤ 720px) · refinamento editorial — desktop/tablet intocados.
   Jornada de conversa: lead entra → pipeline → inbox → cliente → operação.
   Produto interrompe a leitura cedo (hero, Inbox, Kyra); Inbox é lista OU conversa; pipeline em faixa manual.
   ===================================================================== */
@media (max-width:720px){
  /* links de texto com alvo de toque ≥ 44px */
  main .link{position:relative}
  main .link::after{content:"";position:absolute;left:0;right:0;top:-9px;bottom:-9px}
  /* Hero: título → 1 parágrafo → CTAs → fio da conversa (visual) → as três distinções */
  .crm-hero .wrap{display:flex;flex-direction:column}
  .crm-hero-top,.crm-hero-copy{display:contents}
  .crm-hero-copy > .body{order:1;margin-top:24px}
  .crm-hero-copy > .btn-row{order:2;margin-top:24px}
  .crm-thread{order:3;margin-top:40px}
  .crm-hero > .wrap > .crm-note{order:4}
  .crm-hero-trio{order:5;margin-top:24px}
  .crm-side-k{margin-bottom:12px}
  .crm-sign{height:56px}

  /* Lead entrando: origem/UTM/qualificação em stack curto (rótulo | valor) */
  .crm-form{padding:16px;gap:12px}
  .crm-form-f{gap:8px}
  .crm-in-arrow{height:36px}
  .crm-slots li{grid-template-columns:112px minmax(0,1fr);grid-template-areas:"k v";gap:10px;min-height:0;padding:10px 14px;align-items:baseline}
  .crm-slot-n{display:none}

  /* Lead 360: resumo principal (próximos passos e dono) antes dos detalhes */
  .crm-dos-next{order:-1;border-top:0!important}
  .crm-dos-body .crm-dos-col:not(.crm-dos-next){border-top:1px solid var(--line)}
  .crm-dos-col{padding-block:16px 18px}

  /* Pipeline: etapas em faixa rolável (manual, nunca autoplay); a ativa fica visível */
  .crm-stages{display:flex;overflow-x:auto;gap:6px;scroll-snap-type:x proximity;scrollbar-width:none;padding-bottom:2px;margin-bottom:14px}
  .crm-stages::-webkit-scrollbar{display:none}
  .crm-stage{flex:none;min-height:48px;scroll-snap-align:start;padding:0 14px}

  /* Inbox: contexto curto → produto → complemento; lista OU conversa (o page.js liga data-view só no celular) */
  #inbox .wrap{display:flex;flex-direction:column}
  #inbox .crm-head,#inbox .crm-head-copy{display:contents}
  #inbox .crm-head > .stack-m{order:0}
  #inbox .crm-head-copy .body:first-child{order:1;margin-top:24px}
  .crm-ibx-wrap{order:2;margin-top:28px}
  #inbox .crm-head-copy .body:last-child{order:3;margin-top:40px}
  .crm-pair{order:4;margin-top:20px}
  .crm-ibx[data-view="conv"] .crm-ibx-list{display:none}
  .crm-ibx[data-view="list"] .crm-ibx-open,.crm-ibx[data-view="list"] .crm-ibx-back{display:none}
  .crm-ibx[data-view] .crm-ibx-list{border-bottom:0}
  .crm-ibx[data-view] .crm-ibx-tabs{flex-direction:column;overflow:visible;gap:2px}
  .crm-ibx[data-view] .crm-cv{width:auto;min-height:44px}
  .crm-ibx[data-view] .crm-cv-top{flex-direction:row;align-items:baseline}
  .crm-ibx-back{appearance:none;border:0;display:flex;align-items:center;gap:10px;width:100%;min-height:48px;padding:0 14px;background:none;border-bottom:1px solid var(--line-d);color:var(--paper);font-family:var(--f-ui);font-size:13px;font-weight:500;text-align:left;cursor:pointer}
  .crm-ibx-back svg{width:14px;height:14px;transform:rotate(180deg);color:var(--paper-2)}
  .crm-ibx-back span{margin-left:auto;font-weight:400;color:var(--paper-2);font-size:12px}
  .crm-op-body{max-height:calc(100dvh - 180px);overflow-y:auto}
  .crm-b{max-width:90%}
  /* CRM × Inbox lado a lado, curtos */
  .crm-pair{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}
  .crm-pair-b{padding:16px 14px;gap:6px}
  .crm-pair-b:first-child{grid-column:1;grid-row:1}
  .crm-pair-b:last-child{grid-column:2;grid-row:1}
  .crm-pair-link{grid-column:1 / -1;grid-row:2;height:auto}
  .crm-pair-link::before{display:none}
  .crm-pair-t{font-size:1.05rem}
  .crm-pair-b li{padding:7px 0;font-size:13px}

  /* Lead × cliente: seletor com toque ≥ 44px */
  .crm-lc-seg{display:flex;width:100%}
  .crm-lc-seg button{flex:1 1 auto;height:44px;font-size:13px}
  .crm-lc-keep,.crm-lc-var{padding:18px 20px}
  .crm-lc-keep li{padding:9px 0}
  .crm-lc-fields{grid-template-columns:repeat(2,minmax(0,1fr));gap:0 16px}
  .crm-lc-fields > div{padding:10px 0}

  /* Propostas: card simples */
  .crm-prop-row{padding:12px 16px}

  /* Kyra: resumo + prévia, confirmação humana */
  .crm-k-src ul{gap:6px}
}